Customer Experience Representative

Responsibilities

• Provide timely, efficient, and accurate support for our customers
• Support our Accountants and Accounting Practices with their Tax product via phone and email
• Provide high quality, responsive technical and application support for customers across Australia and New Zealand
• Work closely with internal partners such as Product Specialists, Development Teams, and other Support Teams
• Meet and exceed performance objectives (KPIs) aligned with the responsibilities of the role

Requirements

• Technical and process domain knowledge in SaaS or experience supporting products in an IT environment beneficial
• Experience in troubleshooting applications and workflows
• Experience / Knowledge of accounting products is beneficial
• A collaborative mindset and ability to work with other team members at MYOB
• Build rapport via voice/chat or via email demonstrating em...