Customer Experience Manager

Last day apply: Wednesday, June 10th, 2026 by 11:59 PM

The Customer Experience (CE) Manager is co-responsible with operations for the professional performance of CEAs and Team Members. They support the creation of training curriculum, ensure quality service and training delivery, develop Customer Experience and Quality standards, and manage competency profiles for CE Team Leaders. The role involves implementing career plans for team members to maximize development, client satisfaction, and operational output.

Specific Responsibilities May Include:

• Encourage cross-departmental collaboration to support business strategy
• Ensure timely updates and execution of training and customer experience activities
• Adopt and drive global standards for training and customer experience
• Parti...