Customer Experience Manager

The Vet • Doncaster, England • Posted June 23, 2026

About the Role

We’re on the lookout for a Customer Experience Manager to join us at The Pet Vet Doncaster on a full time basis! This is a fantastic opportunity to join our friendly, well-established team, dedicated to consistently wowing our customers by delivering exceptional customer service. 

What we’re looking for

We're looking for a customer service superstar who can lead our team of Customer Experience Coordinators in creating a really positive, welcoming, friendly and efficient environment for customers and their pets. Ideally, you'll already have management experience in the service/hospitality industry.

Our Customer Experience team are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voice down the end of the phone when they ring us. This puts our Customer Experience team in a great position to deliver a fabulous, long-lasting impression! 

To truly smash it out of the park in your new role, we'll ma...