Customer Experience Manager at TD
TD Bank • vancouver, metro vancouver regional district • Posted June 14, 2026
About the Role
Elevate customer interactions as a Manager of Customer Experience at TD in Vancouver, British Columbia. Lead a dedicated team ensuring impactful service and operational excellence.
TD Canada Trust seeks a Customer Experience Manager to foster exceptional customer relationships while managing branch operations. Your role involves mentoring staff, enhancing customer interactions, and monitoring workflows to optimize performance. Utilize your leadership skills to drive team effectiveness, always aiming to meet customer expectations and compliance regulations.
Key Responsibilities:
• Mentor team to achieve operational excellence in customer service
• Maintain employee scheduling and enforce compliance standards
• Support frontline staff with large customer complaint resolutions
• Coach team on effective conversational strategies for better experiences
• Oversee daily administrative duties to improve branch efficiency
Requirements:
• Undergraduate degree or 3+ yea...
TD Canada Trust seeks a Customer Experience Manager to foster exceptional customer relationships while managing branch operations. Your role involves mentoring staff, enhancing customer interactions, and monitoring workflows to optimize performance. Utilize your leadership skills to drive team effectiveness, always aiming to meet customer expectations and compliance regulations.
Key Responsibilities:
• Mentor team to achieve operational excellence in customer service
• Maintain employee scheduling and enforce compliance standards
• Support frontline staff with large customer complaint resolutions
• Coach team on effective conversational strategies for better experiences
• Oversee daily administrative duties to improve branch efficiency
Requirements:
• Undergraduate degree or 3+ yea...