Customer Experience Leader – DBN / JHB

ENVIRONMENT:

A leading Cloud Solutions company is on the hunt for Customer Experience Leaders who will play a vital role in supporting the retention and growth of the company’s valuable existing customer base. Operating as the account management arm of the sales team, this role focuses on driving organic growth across mid-market and enterprise accounts by positioning them as a trusted provider of UCaaS, CCaaS and AI-powered digital agent solutions. The role requires talented, driven and customer-focused individuals who can comfortably engage clients to evolve and optimise their customer communications channels and maximise customer lifetime value. CELs own the end-to-end account management lifecycle, proactively turning customer health into long-term commercial growth and stability.

DUTIES:

Account Management & Retention

• Retain and grow the allocated customer base while consistently meeting defined account management targets.
...