Customer Experience Associate

Customer Quotation Specialist

Responsible for providing outstanding service support for our customers within the Americas region.

What You Will Do

• Process sales orders and transactions based on customer requests.
• Review order status to ensure accuracy and drive proactive customer outreach.
• Provide accurate quotes based on customer requirements in a timely manner.
• Manage order revisions and expedites of orders.
• Manage inbound calls, outbound calls and emails in a timely manner, and maintain records utilizing our CRM‑Salesforce.
• Contract manage platform and cellular subscriptions.
• Ensure continual improvement of quoting process by recommending improvements to processes and systems.
• Communicate with other areas of the company regarding customer questions and concerns.
• Meet personal and team qualitative and quantitative targets, and contribute to process improvements and ...