JOB SUMMARY
Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.
JOB RESPONSIBILITIES Responds to requests and calls from customers related to client specific programs and products Identifies and responds to customer’s needs based on designated procedures of account/client Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call related information of each call received for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues OTHER RELATED DUTIES Escalates calls to supervisor when necessary and appropriate Maintains and updates customer information as neces...