Customer Experience Advisor at Stone Tile
Stone Tile International • mississauga, peel region • Posted June 14, 2026
About the Role
Elevate client interactions as a Customer Experience Advisor with Stone Tile International in the GTA. This role focuses on customer satisfaction, from inquiries to post-purchase follow-up, ensuring exceptional service.
As a vital part of the team, you will report to the Chief Customer & Gallery Officer and support various stakeholders including clients and trade professionals. Your commitment to quality customer experiences, alongside strong analytical skills, will guide your interactions. With over 30 years of innovation, Stone Tile International seeks individuals who can embody our standards of care and responsiveness.
Key Responsibilities:
• Serve as primary contact for customer inquiries via phone and email
• Provide product knowledge and order updates to clients
• Process orders accurately in ERP and CRM systems
• Collaborate with sales and logistics teams for seamless service
• Support customer issue resolutions with empathy
Requirements:
• 2–4 years i...
As a vital part of the team, you will report to the Chief Customer & Gallery Officer and support various stakeholders including clients and trade professionals. Your commitment to quality customer experiences, alongside strong analytical skills, will guide your interactions. With over 30 years of innovation, Stone Tile International seeks individuals who can embody our standards of care and responsiveness.
Key Responsibilities:
• Serve as primary contact for customer inquiries via phone and email
• Provide product knowledge and order updates to clients
• Process orders accurately in ERP and CRM systems
• Collaborate with sales and logistics teams for seamless service
• Support customer issue resolutions with empathy
Requirements:
• 2–4 years i...