Customer Excellence Specialist - SaaS

Education & Experience

• High School Diploma, general education degree or equivalent.
• Preferably with background in Customer Support / Technical Support (WordPress-related experience is a strong advantage).
• Strong written and verbal communication skills.
• Able to engage with customers warmly and effectively; maintain calm under pressure.
• Familiarity with WordPress core, plugins, and troubleshooting.
• Experience in analyzing logs, console errors, and server responses is a plus.

Technical Skills

• Strong working knowledge of WordPress (installation, plugins, common errors, troubleshooting).
• Ability to translate technical issues into simple, user-friendly instructions.
• Basic understanding of web technologies (PHP, MySQL, HTML, CSS, JavaScript) is an advantage but not always required.
• Proficient in handling support ticket systems or helpdesk software.