Customer Excellence Lead - Hybrid - Pay Starting at $28.01/hr
Stryker • Kalamazoo, MI • Posted July 11, 2026
About the Role
**1st Shift: Monday - Friday 8am-5pm (3-4 days in office)**
**What you will do-**
+ Drive quality improvements with same-day feedback and follow-up
+ Leads onboarding and training initiatives
+ Champion order entry and inbound rejection processes for all order types in Depot Support/Customer Excellence including Domestic and IOM.
+ Guides day-to-day function of team to ensure efficiency and drive best in class customer service.
+ Oversee individual integration (open cases volumes) to ensure the team is meeting minimum expectations with same day complete and same day shipments.
+ First line of defense when order entry process flow is interrupted
+ First-level resource for customer/rep escalations.
+ Acts as liaison representing Customer Excellence team in projects and collaboration meetings.
+ Monitor call/email volume daily; help team prioritize schedules and coordinate workloads.
+ Partner with key players within the division, sales ...
**What you will do-**
+ Drive quality improvements with same-day feedback and follow-up
+ Leads onboarding and training initiatives
+ Champion order entry and inbound rejection processes for all order types in Depot Support/Customer Excellence including Domestic and IOM.
+ Guides day-to-day function of team to ensure efficiency and drive best in class customer service.
+ Oversee individual integration (open cases volumes) to ensure the team is meeting minimum expectations with same day complete and same day shipments.
+ First line of defense when order entry process flow is interrupted
+ First-level resource for customer/rep escalations.
+ Acts as liaison representing Customer Excellence team in projects and collaboration meetings.
+ Monitor call/email volume daily; help team prioritize schedules and coordinate workloads.
+ Partner with key players within the division, sales ...