Customer Engagement Leader

What if loyalty was more than points, discounts and rewards?

Experis Portugal is recruiting a Customer Engagement Leader to join IKEA Portugal and lead the evolution of IKEA Family, shaping customer loyalty and engagement strategies that impact millions of customers nationwide.

This is a strategic role for someone passionate about CRM, loyalty, customer engagement and data-driven marketing, capable of transforming customer insights into meaningful experiences and long-term relationships.

What you'll do:

• Lead IKEA Portugal's Customer Engagement & Loyalty Strategy

• Drive the evolution of IKEA Family

• Develop CRM and 1:1 marketing initiatives

• Turn customer insights into business growth

• Influence stakeholders across stores, country teams and global functions

We're looking for:

• 5+ years in CRM, Loyalty or Customer Engagement

• Strong strategic and analytical mindset

• Expe...