Customer Contact, Analyst
AIA • Kuala Lumpur, Federal Territory of Kuala Lumpur • Posted June 13, 2026
About the Role
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About the Role
To effectively and efficiently manage customer/agent/prospect interactions and requests via inbound call.Roles and Responsibilities:
To attend to inbound calls according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back end administration processing.
To collaborate closely optimally with other members of Call Centre, other departments and business partners to resolve enquiries/requests, where applicable.
To coordinate closely with unit leaders/management in managing individual call time and volume (i.e. AUX, ACW and what deems appropriate) and act appropriately to achieve the service targets.
To participate in training so as to en...