Customer Concierge

Job Title:

• Customer Concierge Department: Customer Care Reports To: Customer Experience Manager Location: [Insert Location or “Oceanside, CA”] Position Summary The Customer Concierge is the heart of the John Stevenson Plumbing, Heating & Air experience — guiding customers from first contact through post-service follow-ups.


• This role combines the skills of a professional communicator, problem solver, and customer advocate.
• You’ll manage both outbound and inbound communication , ensuring every homeowner receives five-star service, whether booking their first tune-up, confirming a technician’s arrival, or following up after a completed job.
• Working within ServiceTitan , and alongside automation tools like Broccoli , the Customer Concierge keeps our customers informed, valued, and connected every step of the way.
• Key Responsibilities 1.
• Outbound & Follow-Up Communication Make outbound ...