Customer Care Specialist (Spanish)

Responsibilities

• Provide customer support through inbound/outbound calls and emails to multiple clients.
• Handle customer concerns/complaints in a courteous and professional manner and within established guidelines and escalates as necessary.
• Demonstrate strong domain knowledge and communicate accurate information to the customers.
• Use ticketing system and other software to enter and maintain relevant data.
• Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
• Take product and industry specific quizzes on regular basis to exhibit strong command on domain.
• Meet all performance metrics on a regular basis.
• Share reports on daily performance.

Education

Graduation

Experience

Minimum 1 year call center experience

Skills

• Excellent communication skills in Spanish.
• Strong custome...