Customer Care Specialist

Role

Customer Care Specialist

Location

Ras Al Khaimah

Role Purpose

• To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.

Main Responsibilities

• Handle inbound & outbound calls according to procedures guidelines and schedules set by organization call center.
• Proactively offer customer to register IVR and SMS service according to procedures and guidelines.
• Escalate customer queries and complaints as necessary.
• Follows up with customer via telephone or email following initial sales contact.
• Explain products or services and prices and answer all the customers questions.
• Polite and courteous when dealing with customers all the time.
• Obtain customer information such as name address and reactions of prospects contacted enter orders into computers.
• Keep accurate data o...