Customer Care Specialist

We’re a world-leading smart mobility SaaS tech company with over 2.6 million subscribers across 24 countries. Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our products and technology.

Are you customer-centric, passionate and strategic? Do you take ownership, embrace challenges and love solving customer operational problems using technology?

We’re looking for a Customer Care Specialist.

Responsibilities

• Build strong relationships with decision makers, fleet managers, and system users, and manage all services for our customers.
• Perform outbound retention calls to clients whose contract is expiring.
• Develop and implement aggressive retention strategies based on customer feedback.
• Negotiate with customers to renew contracts and retain business.
• Meet and exceed monthly targets through successful contract retention.
• Establ...