Customer Care Specialist DACH (German Speaker)

This job is with Criteo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

What You'll Do:

You will join Criteo's multinational Global Customer Care Team, the first point of contact for our customers across EMEA. Our mission is simple yet ambitious: deliver an outstanding, efficient, and AI‑powered customer experience for every incoming request, whether via email or live chat.

We are deeply client‑centric and excel through collaboration, communication, and teamwork. We take pride in enabling our clients to succeed by helping them navigate Criteo's Advertising Platform with confidence, from campaign setup to technical troubleshooting, always sharing the right guidance at the right time.

As an AI‑driven team, we continuously leverage automation, data, and innovation to improve efficiency, scale impact, and raise the bar on customer satisfaction. Lear...