Customer Care Representative (Portuguese-Speaking) - based in Madrid

Location: based in our offices in Madrid, on a hybrid working schedule (3 days/week in the office + 2 days/week working from home).

Responsibilities

• Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.
• Managing reintegration of technician bags and unloading of used parts via Purchase Pending Orders.
• Management of backorders and customer returns.
• Issuing and checking invoices in electronic format with possible resolution of anomalies.
• Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.
• Complaints management.

Qualifications

• Minimum 2 years’ experience in Customer Service roles in commercial companies, preferably multinational; any previous experience in the healthcare/MedTech environmen...