Customer Care Representative - Non-Voice Agent

Customer Care Representative - Non-Voice Agent

Company: Caldwell Communications Consultancy Philippines

Location: On-site – Quezon City

Employment Type: Full-time

Requirements: High School or Senior High School. No experience required.

Responsibilities

• Communicates with customers on the phone or by written correspondence to address concerns.
• Resolves customer issues on the first contact whenever possible without transferring the caller.
• Matches customers’ demands to clients’ products, solutions, and services.
• Uses settlement and influencing abilities to recover from objections and achieve customer buy‑in.
• Communicates specific information to internal and external clients and shares understanding with colleagues.

What We Offer

• An open, friendly, and professional work environment.
• A professionally and personally rewarding career.
• Oppo...