Customer Care Representative - Birmingham

Company Overview

Crown is one of the world's largest material handling companies with a reputation for award-winning product design, advanced engineering & technology, as well as superior after‑sales service. For 80 years, Crown has utilised vertically integrated processes to design, manufacture, and distribute forward‑thinking solutions that improve customers' productivity and operating efficiency. Crown produces a broad range of forklifts, batteries, chargers, automation solutions, fleet management technologies, and warehouse solutions.

Since 1945, Crown, a family‑owned company, places the customer at the heart of its business. Its brand promise is: When every minute matters, customers can count on Crown to keep their businesses moving.

Job Description

Deliver excellence in customer care and achieve monthly KPI targets and service budgets. The Customer Care Representative interprets internal and external customer requirements, maintains accur...