Customer Care Manager

Position: Customer Care Workforce Manager

Work Location: LA County, CA (Hybrid)

Department: Customer Care

Reports to: VP of Customer Experience

Compensation: up to $112,320

What We're Looking For:

The Customer Care Call Center Workforce Manager is responsible for optimizing workforce planning, scheduling, real-time operations, and performance management. This leader ensures the right resources are available at the right time to deliver exceptional patient and referral source experiences while meeting service level goals, productivity targets, and operational efficiency standards.

The ideal candidate brings extensive Talkdesk Workforce Management (WFM) experience, deep call center leadership expertise, and a strong understanding of healthcare customer service operations.

Requirements<...