Customer Care Agent

Pearson Whiffin • Chatham, England • Posted July 08, 2026

About the Role

Customer Care Agent

Mid Kent

£27,000 0 £28,000 

Full Time – Office Based

We're looking for a confident and proactive Customer Care Agent to join our client on a full time basis. You'll collaborate across departments to manage first-line customer enquiries and carry out sales administration tasks, ensuring high service standards and on-time delivery.

Key Responsibilities:

  • Handle customer queries and complaints across phone and email, ensuring swift and effective resolution.
  • Support national account operations, ensuring all orders are fulfilled accurately and on time.
  • Use internal systems daily (CRM, order portals, etc.) to maintain accurate customer data and order flow.
  • Collaborate with Key Account Managers to identify issues that could impact service.
  • Meet daily targets and SLAs by managing and prioritising your workload.
  • Provide feedback to improve customer e...