Customer Care Agent Airside Driver - Birmingham Airport

Optime Group • Birmingham, England • Posted June 23, 2026

About the Role

We are seeking a Customer Care Agent Airside Driver to oversee the daily operations of the Passenger Assistance Services team. To operate the ambulift & minibuses on the airfield, transferring passengers with reduced mobility to and from aircraft to the terminal building.

Drive the company ambulifts, ensuring that the vehicle is always safe and secure. Deliver to or collect the passengers from the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques. Carry out Customer Care Agent/Ambulift of Minibus Driver duties as directed by the Operational Management Team.

Working as a member of the Assisted travel Airside Driver Team, you will drive the Company’s specialist vehicles on the airfield to transfer passengers with reduced mobility (PRM’s) from the aircraft to the terminal building or from the terminal building to the aircraft.

PLEASE NOTE: APPLICANTS MUST HOLD A FULL VALID UK ...