Customer Advisor

On behalf of Nationwide , AMS are seeking a Customer Advisor on a 6-month contract

As an Economic Crime Investigator within the Fraud Contact Team, you’ll be on the front line protecting our customers from fraud. You’ll speak directly with customers by telephone about potentially suspicious account activity, using skilled, in-depth questioning to build trust and quickly understand each situation.

By creating strong rapport, you’ll identify whether a payment is fraudulent and provide clear, practical guidance to help customers protect themselves from future scams. As part of your training, you’ll gain a strong understanding of how our wider fraud teams operate and work together. No previous fraud experience is required – we’ll provide comprehensive training to set you up for success.

Our Financial Crime team protects Nationwide and its customers from all types of financial crime. Our team has an outstanding reputation, captivating sub...