Cust Care Ops Mngr

Job Related Responsibilities

1.Handling inbound/outbound calls including driver calls

2.Support theManagement in resolving customer concerns in a professional manner.

3.Manage tagging and signage printing and prep issues.

4.Schedule Technician appointments to service merchandise when appropriate based on warranty

5.Manage staffing issues to meet business needs, train, evaluate, coach and develop while holding staff accountable

6.Prepare, complete and audit the following reports daily:

·Floor Sample

·COD & B/O

·Confirm no past due orders are open in Oracle

·Sales Tax Audit no

·Sort Code Audits run SOR report

·FIN (Gafco, RAC, FlexPay and Smart Lease)

Prepare, complete, and audit the following reports weekly:

·LWY

·CBD

·Open Care Kits

·Open Bed guards

·Code 345 report – SOR report

7.Maintain/audit petty cash weekly.

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