CSR Non Voice - Retail Account
Caldwell Communications - Quezon City • danao, cebu • Posted June 22, 2026
About the Role
Customer Service Representative – Retail
Cebu City | Onsite
Caldwell Communications
Job Description
We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.
Responsibilities:
Handle customer inquiries via phone, email, or chat
Provide product and pricing information
Assist with orders, returns, and exchanges
Maintain accurate records of transactions
Escalate complex issues to supervisors
Meet quality, productivity, and customer satisfaction standards
Schedule & Training:
Shifts may include nights, weekends, and holidays
Paid training on retail systems and processes
Requirements:
At least High School or Senior High School graduate
Strong English communication
Customer-focused and detail-oriented
Basic computer and multitasking skills
Cebu City | Onsite
Caldwell Communications
Job Description
We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.
Responsibilities:
Handle customer inquiries via phone, email, or chat
Provide product and pricing information
Assist with orders, returns, and exchanges
Maintain accurate records of transactions
Escalate complex issues to supervisors
Meet quality, productivity, and customer satisfaction standards
Schedule & Training:
Shifts may include nights, weekends, and holidays
Paid training on retail systems and processes
Requirements:
At least High School or Senior High School graduate
Strong English communication
Customer-focused and detail-oriented
Basic computer and multitasking skills