CS Vendor Manager

The Outsourcing Vendor Manager is working directly with one of the vendors who is providing services to Wise. They are responsible for keeping the vendor accountable for providing services to Wise according to contractual agreements, at a high level. They also focus on the cost, vendor capacity, making sure the vendor hires according to the ramp plan and agent profile provided by Wise.

The Vendor Managers are also responsible for vendor level performance, any shortcomings and actions to improve are voiced through Business Review calls and documented with the vendor.

Leading Coordinators

• Partnership & Alignment: Cultivate a collaborative partnership with the outsourcing coordinator, ensuring continuous communication and alignment on priorities to achieve mutual team goals and objectives.

• Cross-Team Collaboration: Encourage OSC to work in...