Crm Specialist/Manager
AVATR Global Design Center • getafe, kingdom of spain • Posted June 10, 2026
About the Role
AVATR, a premium intelligent electric vehicle brand, is seeking a CRM Specialist/Manager to join our Europe Overseas Business Development Team at our Madrid subsidiary. Together with the team, you will support AVATR’s expansion in the Spanish market across business development, sales, marketing, aftersales, and network operations.
Lea atentamente toda la información sobre esta oportunidad y luego utilice el botón de solicitud de abajo para enviar su CV y su candidatura.
What you will do:
1. Daily Operations Monitoring & KPI Management
Supervise daily operations of in-house or outsourced call center teams.
Track and report on core operational KPIs including:
Call answer rate and abandonment rate.
Average speed of answer (ASA) and average handling time (AHT).
Work order closure rate and first contact resolution (FCR).
Customer satisfaction (CSAT) score.
Generate daily, weekly and monthly operational performance reports.
Identify oper...
Lea atentamente toda la información sobre esta oportunidad y luego utilice el botón de solicitud de abajo para enviar su CV y su candidatura.
What you will do:
1. Daily Operations Monitoring & KPI Management
Supervise daily operations of in-house or outsourced call center teams.
Track and report on core operational KPIs including:
Call answer rate and abandonment rate.
Average speed of answer (ASA) and average handling time (AHT).
Work order closure rate and first contact resolution (FCR).
Customer satisfaction (CSAT) score.
Generate daily, weekly and monthly operational performance reports.
Identify oper...