CRM Coordinator

Job Description

Company: Brother Enterprises - (Chemicals / Food / Pharma / Cosmetics Industry)

Location: Lahore, Pakistan

Job Type: Full-time

Key Responsibilities

• Prepare and issue quotations and sales order documentation in CRM software.
• Process customer orders and ensure timely order confirmations.
• Maintain and update customer records, pricing information, and sales databases.
• Follow up on quotations, inquiries, and pending orders.
• Assist the sales team in achieving monthly and annual sales targets.
• Serve as the primary point of contact for customer inquiries and order status updates.
• Build and maintain positive relationships with customers.
• Coordinate with customers regarding product availability, delivery schedules, and documentation requirements.
• Resolve routine customer concerns and escalate complex issues when necessary....