Country Sales & Customer service Operations Manager

1. Sales & Market Growth Own and deliver a new sales quota for the Uganda market driving new school acquisition. Develop a country-specific sales strategy aligned with overall company direction. Lead high-stakes negotiations with large school networks, educational organizations, government bodies/ministries, and strategic partners such as telecoms and distributors. 2. Account Management & Customer Success Drive renewals and prevent churn proactively engaging clients before subscription expiry and intervening with at-risk schools. Lead upselling and expansion efforts across the existing client base to grow product adoption and revenue. Act as primary account manager for key clients, maintaining strong relationships and high customer satisfaction (NPS). 3. Customer Support & Service Maintain fast, SLA-compliant support response times with a high First Contact Resolution (FCR) rate. Personally manage complex, urgent, or sensitive escalations. Drive continuous improvement updat...