Coordinator - Customer Engagement

Main Objective of Role

To deliver an exceptional customer experience across all digital channels for flydubai passengers, actively engaging with customers, premium/special assistance customers, media, and service providers through digital channels and traditional email and over the phone communication to address and resolve issues promptly, while also pushing the boundaries of customer care through meaningful engagement, sharing relevant information, and fostering positive interactions within customer communities.

Key Responsibilities

• Responds to interactions and engagements with customers and third parties in real time in the digital customer communications channels.
• Acts as a liaison in this space across all digital channels; participates in conversations, answers questions, offers solutions to resolve customer complaints and enquiries.
• Ensures the flydubai brand is represented in interactions and engagements...