Coordinator – Business Team

Coordinator – Business Team

Job Description

Main Objective of Role

• To provide exceptional customer services to our business class passengers in respect of check-in, boarding gates, special services, ramp operations and baggage services through each step they pass in the airport with smooth and efficient processing of all Business class passengers.

Key Responsibilities

• Provides a welcome service to our business passengers at Check-in, and at other customer service touch points such as skywards members and assist in smoothing the customer journey through the airport.
• Ensures the highest levels of customer satisfaction using the business class product by mitigating and resolving on site issues which might impact customer experience at Dubai airport in the areas of Check-in, Lounge, Departures/Transfers or Arrivals (on a rotation basis).
• Assists Business customers during flight irregularities, dis...