Contract Support Officer

About the role
In this role, you will support the delivery of the City’s waste services, including kerbside waste, recycling, green waste, hard waste, mattress collections and medical waste disposal. You will work closely with residents, contractors and stakeholders to provide high-quality customer service, respond to enquiries, resolve issues and complaints, and help ensure services are delivered efficiently and effectively across the community.

Work type: Permanent Full-time
Classification: Band 5 $83,436 pa plus super

Key responsibilities include:

• Deliver a range of day-to-day contract support activities accurately and effectively within agreed timelines.
• Provide business support as required to the Waste Services Department, including responding to queries regarding service arrangements, costings and escalated requests and complaints.
• Deliver accurate and timely collection, c...