Contact Centre Team Leader

Job Snapshot

Role: Contact Centre Team Leader

Location: Abu Dhabi, United Arab Emirates

Industry: Banking

Function: Customer Support

Experience: Team leadership experience in customer service and call centre operations

Job Type: Full-time

Salary:

Job Details

Country: United Arab Emirates City: Abu Dhabi

Role Context

This position is responsible for supervising contact centre teams, improving service performance, and maintaining strong operational control across customer support channels. The selected professional will ensure service levels are achieved, team productivity remains high, and customer escalations are resolved efficiently while supporting continuous improvement and staff development.

Key Responsibilities

• Organize and supervise the daily work of customer service representatives across assigned contact centre operations
• Maintain service levels in line with ...