Contact Centre Sales & Solution Leader

Capgemini • Birmingham, England • Posted June 10, 2026

About the Role

About the Job you're Considering

Capgemini’s Intelligent Customer Operations practice is focused on the design, build and operate acrossclients’ Customer Operations and Contact Centres. This includes:

  • Best-in-class customer journey design and implementation.
  • Design of digitally enabled operating models and contact strategies.
  • Contact Centre and CRM technology deployment.
  • Data and insight-led approaches to improve future CX outcomes.
  • Running and transformation BPO contact centre operations

    • Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.


    If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or i...