Contact Centre Quality Performance Analyst

Contact Centre Quality Performance Analyst

Glasgow | £ - £ per annum (dependent on skills and qualifications)

Full-time | Hybrid

Joint-contribution pension from 6% (12% total) – Enhanced maternity & family leave – Life assurance – HolidayPlus – Virtual GP & Employee Assistance Programme plus retail and leisure discounts & many more.

REQ5809

Great customer service doesn't happen by accident.

It takes the right people, the right insight, and the confidence to keep improving every single day.

That's where you come in.

As our Quality & Performance Analyst, you'll help make sure our Customer Service Centre delivers brilliant experiences for every customer, every time. You'll spot patterns others miss, turn data into action, coach colleagues to be even better, and help ensure we're always delivering safe, compliant and genuinely great service.

No two days are quite the same. One morning you could be look...