Contact Centre Executive / Tele-marketing / Tele-Sales

Role Summary

Accountable for a minor program or one or more projects with focus on the creation of the project/program objective and planning documents and manages the implementation, reporting, and performance of the overall project/program with the expectation of delivering on time, within budget, and to scope.

Job Responsibilities

Project Team Management

Lead a small project team; communicate the necessary outcomes and the direction required to achieve them; coordinate team actions on project tasks; request additional team member support when needed; and identify areas of improvement to build the capability of the team through training, coaching, and mentoring.

Project Planning

Produce workstream or project plans, ensuring that all activities are identified, are appropriately organized to deliver project objectives, and comply with the organization's project management framework.

Project Scope Definition