Contact Centre Agent

Areeb • Al Jazirah, Riyadh Province • Posted June 21, 2026

About the Role

Job Description

On behalf of our client, we are looking for a Contact Center Agent to join their team in Riyadh.
  • Answering customer inquiries via phone, WhatsApp, email, and social media.
  • Providing information about services, packages, promotions, and events.
  • Handling customer complaints and ensuring timely resolution.
  • Conducting outbound sales calls and following up on leads.
  • Converting inquiries into bookings and achieving sales targets.
  • Promoting memberships, seasonal offers, and additional services.
  • Managing bookings, reservations, amendments, and cancellations.
  • Maintaining accurate customer records in CRM systems.
  • Delivering exceptional customer service and guest experience.
  • Processing payments, invoices, and transaction confirmations.
  • Reconciling payments and ...