Contact Center Transformation Consulting – Nice CXOne (Ref:Xvp5w)

An exciting opportunity to join our client's team at a staffing and consulting company headquartered in New Jersey, specializing in innovative workforce solutions across various industries. We are looking for a Contact Center Transformation Consulting – Nice CXOne to join this organization.

Responsibilities

• Leverage project management skills to manage workload and deliverables
• Apply critical thinking and resource management to solve problems
• Create valid business cases and manage solution deployment
• Design and deliver Nice CXOne solutions
• Lead end-to-end implementation of CCaaS/Conversational AI solutions
• Integrate Generative AI into customer experience solutions
• Engage stakeholders to resolve issues and risks
• Design and develop contact center solutions
• Stay updated on emerging technologies and trends
• Apply knowl...