Contact Center Engineer

Job Summary

The Contact Center Engineer is responsible for the design, development, support, and ongoing optimization of cloud-based contact center solutions built on Amazon Connect and AWS services. This role requires strong proficiency in Python and AWS Lambda to develop custom integrations, real-time customer interaction logic, and automation that supports a scalable, highly available omnichannel contact center environment. In addition to solution development, this role performs production support responsibilities, including monitoring alerts, investigating issues, and resolving incidents. Participation in a rotating on-call schedule, including weekend coverage, is required. This is a hybrid position, with an expectation to be on-site (Mississauga) at least one day per week, subject to change based on business and management needs.

Responsibilities

• AWS Connect Administration & Contact Flow Development
  • Administer and support Amazon Co...