Consumer Support Associate (IO Secretariat)

Experian • mumbai, maharashtra • Posted June 30, 2026

About the Role

            Job Description

Job description  
Role Title:  Consumer Support Associate (IO Secretariat) Function:  Customer Experience / Customer Support Reports To:  Team Lead – Consumer Support Role Purpose  
To deliver efficient, empathetic, and compliant resolution of customer queries and complaints across channels, ensuring a high-quality customer experience while adhering to regulatory and internal service standards. 
Key Responsibilities  1. Customer Query Handling  
Handle inbound/outbound customer interactions (email, chat, calls, social media). 
Provide accurate information and resolve queries within defined SLAs. 
Ensure clear, professional, and empathetic communication. 
2. Complaint Resolution  
Investigate customer complaints and provide timely, fair resolutions. 


        
    