Connect Hearing Customer Care Role
Sonova • north bay, nipissing district • Posted June 10, 2026
About the Role
Join Connect Hearing as a Customer Care Representative in North Bay, ON, and enhance your customer service skills. Engage with clients, manage appointments, and assist with device repairs.
This role focuses on delivering outstanding service through in-person, phone, and email interactions. You will schedule appointments for Hearing Care Professionals, maintain client accounts, and handle billing communications with insurance companies. Additionally, training will prepare you for conducting minor in-clinic repairs and device cleanings.
Key Responsibilities:
• Provide exceptional customer service across multiple channels
• Schedule appointments for professional services
• Maintain and manage client accounts effectively
• Coordinate billing processes with insurance companies
• Assist with in-clinic device cleanings and minor repairs
Requirements:
• Strong communication and customer service abilities
• Experience with accounts receivable is beneficial
• Com...
This role focuses on delivering outstanding service through in-person, phone, and email interactions. You will schedule appointments for Hearing Care Professionals, maintain client accounts, and handle billing communications with insurance companies. Additionally, training will prepare you for conducting minor in-clinic repairs and device cleanings.
Key Responsibilities:
• Provide exceptional customer service across multiple channels
• Schedule appointments for professional services
• Maintain and manage client accounts effectively
• Coordinate billing processes with insurance companies
• Assist with in-clinic device cleanings and minor repairs
Requirements:
• Strong communication and customer service abilities
• Experience with accounts receivable is beneficial
• Com...