Computer Systems Analyst II
UIC Government Services and the Bowhead Family of Companies • Oklahoma City, OK • Posted July 11, 2026
About the Role
**Overview**
Bowhead is seeking experienced IT professionals to provide advanced service desk support for the Department of the Air Force Enterprise Information Technology as a Service program. The Computer Systems Analyst II resolves complex incidents that exceed front-line support capability, provides technical guidance to team members, documents repeatable solutions, and supports reliable restoration of enterprise services.
**Responsibilities**
+ Diagnose and resolve complex endpoint, account, application, connectivity, configuration, and enterprise-service incidents using advanced troubleshooting methods.
+ Provide escalation-level support for incidents that cannot be resolved through standard front-line procedures, including remote investigation and coordination with specialized support teams.
+ Manage assigned incidents from acceptance through resolution, ensuring accurate documentation, appropriate prioritization, timely stat...
Bowhead is seeking experienced IT professionals to provide advanced service desk support for the Department of the Air Force Enterprise Information Technology as a Service program. The Computer Systems Analyst II resolves complex incidents that exceed front-line support capability, provides technical guidance to team members, documents repeatable solutions, and supports reliable restoration of enterprise services.
**Responsibilities**
+ Diagnose and resolve complex endpoint, account, application, connectivity, configuration, and enterprise-service incidents using advanced troubleshooting methods.
+ Provide escalation-level support for incidents that cannot be resolved through standard front-line procedures, including remote investigation and coordination with specialized support teams.
+ Manage assigned incidents from acceptance through resolution, ensuring accurate documentation, appropriate prioritization, timely stat...