Complaint Investigations Tech
ICONMA, LLC • United States, United States • Posted June 20, 2026
About the Role
Our client, a Medical Device and Healthcare company, is looking for a Complaint Investigations Tech for their Alameda, CA location. Responsibilities:
+ Entry Level Lab Technician in the Complaint Investigations Lab (manager requests newly graduated candidates or individuals with a strong technical background).
+ Unpacking boxes safely and sorting the returned products accordingly by product lines.
+ Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
+ The Technician will document complaint investigations in the Complaint Handling System.
+ The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
+ Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.
Requirements:
+ Must Have...
+ Entry Level Lab Technician in the Complaint Investigations Lab (manager requests newly graduated candidates or individuals with a strong technical background).
+ Unpacking boxes safely and sorting the returned products accordingly by product lines.
+ Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
+ The Technician will document complaint investigations in the Complaint Handling System.
+ The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
+ Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.
Requirements:
+ Must Have...