Complaint Investigation Manager

Sourcing Recruiter | Randstad Sourceright MSP | A Randstad Enterprise Business | Temporary, Contract & MSP Specialist

Location: Hybrid working (UK, Switzerland, Belgium, Netherlands, or Ireland only).

Duration: 12 months

Hours: 40 hours

Imagine your next role supporting a global healthcare leader by ensuring the highest standards of product quality and safety, leading complex investigations that directly impact patient well-being and regulatory compliance.

Roles and Responsibilities

To provide expertise and timely proactive support for the investigation, documentation, and resolution of Product & Signal Complaint Investigations, Nonconformances, and CAPAs. Reporting to the Director of PQM Strategy Deployment & Excellence, you will act as a Subject Matter Expert (SME) to drive end‑to‑end accountability and root cause excellence.

This will include

• Process Leadership: Acting as the SME for com...