Community Success Agent

Core Support & Moderation

• Respond to a high volume of user inquiries via email and live chat.


• Perform ad moderation duties to ensure platform safety and compliance.


• Assist with paid client vetting, onboarding, and ad hoc requests.


• Help troubleshoot technical issues encountered by users.


• Handle community risk escalations (predators, suicide, threats, etc.).


• Ensure all communications reflect the brand voice and business standards.


• Participate in team meetings and contribute constructive feedback.


• Review QA and feedback provided.
  

  Self-Management & Initiative

  
  


• Effectively manage individual workload, ensuring tasks are prioritised and completed in line with operational requirements.


• Proactively identify and escalate recurring user issues, platform trends, or operational inefficiencies to the Line Manager.


• Exercise s...