Commercial Training Developer (Brand; Customer & Management)

Responsibilities

• Training development from research, scoping and deployment of both digital and in-person programmes
• Design of bespoke training solutions that build and a customer centric solution within all training programmes.  Linking impact measurement to each training programme from business performance and customer experience data including   TNA’s, HCX, NCBS, etc 
• Implementation and monitoring of all commercial Brand Immersion; Customer and Aftersales Commercial training programmes to the Retailer network, HMUK personnel and where appropriate partner providers.  With the development of a welcome and brand immersion programme for managers within the network
• Taking the lead in delivery online or face to face training, including the design and delivery of video assets from script, run through to final execution and launch
• Identify the training needs of the network in line with t...