Collections Specialist — Debt Recovery

Responsibilities

• Perform on-site and off-site collection effort;
• Responsible for the collection of outstanding debts from members and borrowers. Inform borrowers of their overdue accounts and initiate the collection of payment to mitigate company losses;
• Contact borrower either through phone, email, social media accounts and all other platforms and means possible to collect, informing them of their dues and past dues;
• Responding to borrower’s queries on their loan accounts advising borrowers on their payment options and suggesting methods of payments negotiating suitable payment plans as practicable.
• Communicate to delinquent customers to negotiate payment options and payment schedules that suit their current financial situation while still satisfying debt circumstance;
• Advise customers on their various payment options. If no payment agreement can be reached, inform customers of further actions that may be taken to...