Collections Officer
KBH Solutions • Melbourne, Victoria • Posted July 09, 2026
About the Role
Are you ready to bring energy, drive, and fresh ideas to a fast‑moving collections environment? We’re on the lookout for a Collections / Customer Service Officer who thrives on challenge, enjoys problem‑solving, and wants to grow with a dynamic team in brand‑new CBD offices.
Reporting to the Collections Manager, you’ll manage a ledger of accounts and play a key role in maintaining accounts through proactive collections and query resolution, whilst also gaining exposure to billing and invoicing.
Key Responsibilities
Engage with clients to arrange payment plans and resolve outstanding balances. Apply your strong communication and problem-solving skills to deliver exceptional service while achieving collection goals. Manage overdue accounts with professionalism, ensuring accurate records and timely follow-ups. Work closely with internal teams to support positive customer experiences and effective resolutions. I...
Reporting to the Collections Manager, you’ll manage a ledger of accounts and play a key role in maintaining accounts through proactive collections and query resolution, whilst also gaining exposure to billing and invoicing.
Key Responsibilities