Collections Officer

ELK-Desa Resources Berhad, listed on the Bursa Malaysia Securities Berhad since December 2012, is a leading public company in the financial services sector based in Kuala Lumpur. Through its wholly-owned subsidiaries, the company specializes in hire purchase financing, insurance policy sales, and home furniture trading and wholesaling. With total assets exceeding RM800 million as of March 2024, ELK-Desa is focused on value creation, operational excellence, and sustainable growth. The organization is committed to contributing value to its stakeholders and fostering long-term progress.

Key Responsibilities

• Conduct outbound collection calls to delinquent hirers across assigned buckets, meeting daily call volume and contact rate targets
• Negotiate payment arrangements, promise-to-pay (PTP) commitments, and repayment plans with hirers in arrears
• Follow up on broken promises, partial payments, and uncontactable accounts using multiple communic...